Frequently Asked Questions
Why didn't Carbonova ship the first batch anyway?
Why didn't Carbonova ship the first batch anyway?
Because we refuse to compromise.
We would rather delay the project and absorb the loss ourselves than deliver products that do not meet our standards. Performance, reliability, and rider safety will always come before schedules.
Why were Founder Edition deliveries paused?
Why were Founder Edition deliveries paused?
During final production validation, we identified structural issues caused by deviations in the ceramicization process. Rather than compromise on safety and durability, we decided to reject the entire first production batch. Development continues, but quality remains non-negotiable.
Has the project been cancelled?
Has the project been cancelled?
No.
Carbonova is not stopping. We are actively investigating the root cause and redesigning the affected process. Development continues, and future updates will be shared publicly through our Open Development Log.
Will Founder numbers still be reserved?
Will Founder numbers still be reserved?
Yes.
All Founder Edition numbers will remain permanently reserved in recognition of the trust and support shown during the earliest days of Carbonova, regardless of whether a refund is requested.
How can I stay updated?
How can I stay updated?
Development updates will be published regularly through our Open Development Log, newsletter, Instagram, and YouTube channels.
Transparency is part of our engineering philosophy, and we are committed to sharing progress openly.
How do I request a refund?
How do I request a refund?
Founder Edition supporters may request a full refund at any time.
If you have already received our update email, simply reply to the email or contact us directly at info@carbonova.cn. Refund requests are typically processed within 72 hours.
Will the product become available again?
Will the product become available again?
Yes.
The current pause is intended to ensure that future products meet the standards we expect from a high-performance braking system. Carbonova products will return only when we are fully confident in their safety, reliability, and performance.